VCALVORIA™ · After-Purchase Care
Return & refund policy.
Clear guidance for returns and refunds on VCALVORIA™ boutique women's silk scarves.
After Your Order Arrives
Care beyond
the checkout.
This policy explains return eligibility, requests, shipping responsibility, refunds, product issues, and cancellation requests for purchases made through vcalvoria.com.
01 / Window
Return
window.
Eligible VCALVORIA™ products may be returned within 30 calendar days after confirmed delivery.
Please contact us within this period to begin a return request.
02 / Eligibility
Return
eligibility.
For standard returns, the item should generally be unused and in original condition, including original components, accessories, packaging where reasonably possible, and relevant order information.
For scarf sets or bundled products, please include all supplied scarves and any accessories listed as included with your purchase.
These requirements do not limit your rights if an item arrives damaged, defective, incorrect, incomplete, or materially different from its description.
03 / Request
How to request
a return.
Before sending any item back, email service@vcalvoria.com with your order number, the product you wish to return, the reason for your request, and photos or videos where relevant.
Our team will review the information and provide the next steps.
04 / Address
Return
address.
Do not send returns to our registered business address unless customer support specifically instructs you to do so.
After your request has been reviewed and approved, VCALVORIA™ will provide the appropriate return address and shipping instructions.
05 / Cost
Return
shipping costs.
Preference-based returns: For eligible change-of-mind returns unrelated to product issues, customers are generally responsible for return shipping.
Product or fulfillment issues: If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, VCALVORIA™ will provide an appropriate solution.
06 / Inspection
Return
inspection.
Returned products may be inspected after receipt to confirm applicable return conditions.
VCALVORIA™ will review the item condition and any included accessories or set items before completing an eligible refund.
07 / Refund
Refund
timing.
After an approved returned item is received and inspected, eligible refunds are issued to the original payment method.
VCALVORIA™ refund processing generally takes 5–10 business days. Your bank or payment provider may require additional time for the credit to appear.
08 / Product Issues
Damaged or
incorrect orders.
If a scarf or included accessory arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact VCALVORIA™ as soon as reasonably possible.
Include your order number and supporting photographs or videos where appropriate.
We will review the issue and arrange a reasonable replacement, refund, or return solution based on the circumstances.
09 / Cancellation
Order
cancellation.
To request cancellation, email service@vcalvoria.com promptly after placing your order.
VCALVORIA™ will make a reasonable effort to honor requests received before fulfillment begins.
Cancellation cannot be guaranteed once fulfillment or shipment has started.
No cancellation fee is charged when an order is successfully canceled before fulfillment.
A Note to Our Team
Need help with
a return?
For return or refund questions, please include your order number when contacting VCALVORIA™ customer support. This helps our team review your request.
Contact Customer Support ↗