By submitting an order, you confirm that your checkout information is accurate and that you are authorized to use the selected payment method.

Orders may be reviewed before fulfillment. VCALVORIA™ may decline or cancel an order when reasonably necessary due to suspected fraud, payment failure, incorrect pricing, unavailable inventory, technical errors, legal restrictions, or other legitimate operational reasons.

If payment has already been collected for an order that is canceled, a refund will be arranged to the original payment method.

Product prices, shipping charges, discounts, applicable taxes where required, and the final order total are displayed at checkout before purchase completion.

Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotional periods, or unusually high order volume, processing may take up to 5 business days.

If we cannot dispatch an order within the stated processing period, we will contact you regarding available options.

Eligible products may generally be returned within 30 calendar days after confirmed delivery, subject to our Return & Refund Policy.

Approved refunds are generally processed within 5–10 business days after returned items are received and inspected.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact VCALVORIA™ with your order information and clear photos or videos where appropriate.

After reviewing the issue, we will provide a reasonable replacement, refund, or return solution based on the circumstances.

VCALVORIA™ may correct genuine pricing, product description, inventory, or technical errors when identified.

If an error materially affects an order already submitted, we will explain the situation and provide an appropriate available resolution.

Contact VCALVORIA™ at service@vcalvoria.com or call +86 136 1016 2659 .

For an existing order, please include your order number and the email address used during checkout.